The SSL error was triggered by a cached reference to an expired certificate on one of our load balancers. Clearing the load balancer cache successfully resolved the issue.
Posted May 05, 2025 - 08:10 EDT
Resolved
This incident has been resolved.
Posted May 04, 2025 - 20:21 EDT
Monitoring
The fix got implemented.
Posted May 04, 2025 - 20:21 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 04, 2025 - 20:12 EDT
Investigating
We are currently experiencing an issue related to the SSL certificate for Site 10 Only. As a result, access to the site may be temporarily affected.
Our technical team is actively working to resolve the problem and restore full functionality as quickly as possible. We appreciate your patience and understanding during this time.
We will provide updates as soon as the issue is resolved.
Posted May 04, 2025 - 20:11 EDT
This incident affected: DATABASICS Time and Expense Website And Mobile App.