One of our primary load balanced web servers experienced an SSL mismatch with Cloudflare (our web application provider), leading to a disruption in service availability. This resulted in degraded performance and partial outages for some users during the incident period.
Posted Apr 02, 2025 - 15:23 EDT
Resolved
This incident has been resolved.
Posted Apr 02, 2025 - 15:08 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 02, 2025 - 15:03 EDT
Investigating
Dear DATABASICS Customers
DATE OF EVENT: Wednesday, April 02, 2025 TIME OF EVENT: 2:55 PM Eastern LOCATION: DATABASICS Production Site40 ONLY . EVENT DESCRIPTION: This is to notify you that the DATABASICS Production sites are experiencing a network outage. We will let you know when we have an update, and the sites are back online.
Posted Apr 02, 2025 - 15:03 EDT
This incident affected: DATABASICS Time and Expense Website And Mobile App.